Terma dan Syarat ini mengawal penyertaan dalam Program Status ('Program') yang ditawarkan oleh Syarikat ('Syarikat'). Dengan memasuki Perjanjian Pelanggan Syarikat dan terus menggunakan perkhidmatan Syarikat, Pelanggan ('Pelanggan') bersetuju untuk terikat secara sah dengan Terma dan Syarat yang dinyatakan di sini. Pelanggan selanjutnya mengakui bahawa mereka telah membaca, memahami, dan menerima Terma dan Syarat ini secara keseluruhannya.
1. Definitions
1.1. Semua terma yang digunakan dalam Terma dan Syarat ini akan mempunyai makna yang ditakrifkan dalam Perjanjian Pelanggan, kecuali jika dinyatakan sebaliknya di sini.
1.2. Dalam Terma dan Syarat ini, definisi berikut terpakai:
1.2.1. Pelanggan: Seseorang yang telah memeterai Perjanjian Pelanggan dengan Syarikat.
1.2.2. Syarikat: Elev8 Markets, yang didaftarkan dan ditadbir oleh undang-undang Mauritius di bawah nombor pendaftaran perniagaan C186509, mengendalikan laman web https://www.elev8trade.net
. Alamat pendaftaran: Pejabat 15, Tingkat 1, CentrePoint, Trianon, Mauritius.
1.2.3. Perjanjian Pelanggan: Perjanjian yang dimasuki antara Pelanggan dan Syarikat yang menggariskan Terma dan Syarat mengawal penggunaan perkhidmatan Syarikat, boleh didapati di pautan berikut:Perjanjian Pelanggan.
1.2.4. Status: Tahap yang diberikan kepada Pelanggan dalam Program yang menentukan skop Ganjaran dan faedah lain yang tersedia kepada mereka. Status Pelanggan mencerminkan kedudukan mereka dalam Program dan boleh dinaik taraf atau diturunkan berdasarkan kemajuan XP mereka.
1.2.5. Ganjaran: Keistimewaan, tawaran, atau insentif yang ditawarkan oleh Syarikat kepada Pelanggan sebagai sebahagian daripada penyertaan mereka dalam Program. Ganjaran ini bergantung pada Status Pelanggan dan penyiapan tugas-tugas tertentu, seperti Cabaran.
1.2.6. XP: Unit pengukuran yang digunakan untuk merekod kemajuan Pelanggan dalam Program. XP dikumpul melalui aktiviti dalam produk yang disokong, termasuk tindakan berkaitan dagangan dan tugas bukan dagangan yang layak. XP berfungsi sepenuhnya sebagai metrik untuk menentukan Status Pelanggan dan menetapkan semula pada setiap naik taraf atau penurunan Status. XP tidak boleh ditebus untuk wang, barangan, atau bentuk pampasan lain.
1.2.7. Cabaran: Tugas atau tugasan tertentu yang ditetapkan oleh Syarikat dalam Program yang boleh dipilih oleh Pelanggan untuk disertai. Selepas berjaya menyelesaikan Cabaran, Pelanggan mungkin menerima Ganjaran, yang mungkin termasuk XP, keistimewaan, tawaran, atau insentif lain. Syarat, kesukaran, dan Ganjaran untuk setiap Cabaran ditentukan oleh Syarikat dan mungkin berbeza. Penyertaan dalam Cabaran adalah sukarela dan tertakluk kepada terma yang dinyatakan untuk setiap tugas individu.
1.2.8. Katalog Ganjaran: Bahagian Profil Pelanggan yang ditetapkan untuk Ganjaran yang boleh dibeli melalui sistem mata Syarikat, seperti yang dinyatakan dalam Terma dan Syarat Katalog Ganjaran yang diberikan di pautan berikut: Terma dan Syarat Katalog Ganjaran.
1.2.9. Profil: Profil peribadi yang diwujudkan oleh Syarikat untuk Pelanggan dalam Perkhidmatan Syarikat. Profil ini adalah untuk kegunaan peribadi Pelanggan sahaja dan membolehkan Pelanggan mengurus maklumat peribadi mereka serta semua tetapan Akaun Dagangan.
1.2.10. Halaman Program: Bahagian Profil Pelanggan yang ditetapkan untuk Program. Ia membolehkan Pelanggan mengurus Ganjaran dan Cabaran mereka serta melihat maklumat tentang Status Program.
2. Program overview
2.1. The Program is a loyalty program available to all registered Clients of the Company who are not participants in any other loyalty program offered by the Company.
2.2. The Program is accessible in all countries where the Company operates; however, the specific Terms and Conditions of the Program may vary by country.
2.3. A Client becomes a participant in the Program upon registration with the Company in accordance with the Customer Agreement and acceptance of these Terms and Conditions. No separate action is required from the Client to join the Program, and the Company will not provide additional confirmation of participation.
2.4. In restricted countries, the Program is only available to clients who have independently initiated unsolicited contact with the Company.
3. Program statuses assignment and duration
3.1. While participating in the Program, the Client may achieve one of the following Statuses:
3.1.1. Bronze
3.1.2. Silver
3.1.3. Gold
3.1.4. Platinum
3.2. Each Status grants access to different Rewards offered by the Company. The available Rewards corresponding to each Status can be accessed by the Client on the Program Page.
3.3. The assignment, retention, and upgrade of Statuses are determined according to the specified criteria.
| Status | Assignment | Duration | XP required for maintenance | XP required for upgrade |
| Bronze | Achieved upon accumulating 1 XP | 30 days | 0 XP | 700 XP |
| Silver | Achieved upon accumulating 700 XP | 30 days | 700 XP | 3,000 XP |
| Gold | Achieved upon accumulating 3,000 XP | 60 days | 3,000 XP | 14,000 XP |
| Platinum | Achieved upon accumulating 14,000 XP | 90 days | 14,000 XP | - |
3.4.1. Subsequent Statuses will be assigned upon the accumulation of a specified number of XP.
3.4.2. The Client earns XP by completing supported activities within the Program, with different activities granting varying amounts of XP based on their type and rules. The amount of XP granted for each activity is determined by the current XP rules and rates displayed on the Program Page. The Company may also, at its discretion, award additional XP for participation in Challenges, special tasks, or promotional events as communicated through the Program Page. The Company may update XP rules and rates from time to time, and any such updates will become effective once they are published on the Program Page.
3.4.3. Once the Client reaches the required XP for the next Status, their Status will automatically upgrade.
3.5. Status maintenance
3.5.1. If the Client accumulates more XP than required for their current Status, but not enough to reach the next one, the Client will remain at their current Status for its full duration.
3.6. Status downgrade
3.6.1. If the Client fails to accumulate the required XP to maintain their current Status within the specified duration, they will be downgraded to the next lower Status.
3.7. XP reset and new Status duration
3.7.1. Upon an upgrade, downgrade, or maintenance, the Client's XP count will reset to zero.
3.7.2. The duration for the new or retained Status will begin from the date of the upgrade, downgrade, or maintenance, and will follow the corresponding duration specified for that Status.
3.7.3. XP is not redeemable for money, goods, or any other form of compensation. In the event of an XP reset due to a Status upgrade, downgrade, or maintenance, the Client acknowledges that they have no entitlement to claim compensation, reimbursement, or any other form of redress from the Company.
4. Rewards
4.1. Ganjaran Status mungkin termasuk faedah yang disenaraikan dalam Halaman Program. Ini mungkin meliputi, tanpa had:
4.1.1. keadaan perdagangan dan tawaran produk yang lebih baik (seperti peningkatan XP atau spread yang dikurangkan)
4.1.2. perkhidmatan analisis eksklusif dan pandangan pasaran (seperti langganan majalah kewangan)
4.1.3. faedah pendidikan (seperti bahan pembelajaran dan sesi dengan pakar pasaran)
4.1.4. sebarang Ganjaran tambahan akan dikomunikasikan melalui Halaman Program.
4.2. Ganjaran Bulanan
4.2.1. Pelanggan dengan Status Emas dan Platinum boleh memilih Ganjaran tambahan secara bulanan semasa tempoh Status mereka. Senarai Ganjaran Bulanan yang tersedia, kuantiti mereka, dan peraturan pemilihan dipaparkan di Halaman Program. Sebarang kemas kini kepada Ganjaran Bulanan berkuat kuasa sebaik sahaja ia disiarkan di Halaman Program.
4.3. Ganjaran Tambahan boleh diberikan kepada Pelanggan, tanpa mengira Status mereka, mengikut peraturan dan syarat yang diterbitkan di Halaman Program. Ganjaran Tambahan mungkin disediakan untuk:
4.3.1. berjaya menyelesaikan Cabaran
4.3.2. mencapai Status baru
4.3.3. menyertai dalam aktiviti atau acara promosi
4.3.4.sebagai hadiah daripada Syarikat, seperti yang disampaikan melalui Program
4.3.5. pembelian di Katalog Ganjaran. Pemilihan item yang dipersembahkan kepada Pelanggan di Katalog Ganjaran termasuk semua Ganjaran yang boleh dibeli yang tersedia pada Status semasa dan Status di bawahnya.
4.4. Pelanggan boleh mengakses dan menyemak Ganjaran yang tersedia sesuai dengan Status mereka melalui Halaman Program.
4.5. Syarikat berhak untuk meminda, mengubah, atau menghentikan sebarang Ganjaran yang tersedia kepada Pelanggan atas budi bicara eksklusifnya, tanpa notis terlebih dahulu atau obligasi kepada Pelanggan.
4.6. Ganjaran tidak boleh digantikan dengan pembayaran tunai atau bentuk pampasan lain. Jika Ganjaran atau tawaran tidak dapat disediakan kepada Pelanggan disebabkan oleh keadaan di luar kawalan Syarikat, Syarikat boleh, atas budi bicara, menawarkan alternatif yang setara, tetapi tidak diwajibkan menyediakan setara tunai atau pampasan.
4.7. Ganjaran mungkin berbeza bergantung kepada negara Pelanggan dan keadaan lain, termasuk batasan undang-undang atau teknikal, dan atas budi bicara Syarikat. Akibatnya, Pelanggan yang berbeza mungkin mempunyai akses kepada pelbagai jumlah dan jenis Ganjaran. Pelanggan mengakui dan bersetuju bahawa mereka tidak berhak untuk meminta, menuntut, atau mengharapkan penyediaan Ganjaran yang mungkin tersedia kepada Pelanggan lain.
4.8. Sebagai peraturan, semua Ganjaran disediakan secara langsung kepada Pelanggan. Pelanggan tidak berhak meminta penyediaan Ganjaran kepada pihak ketiga, termasuk tetapi tidak terhad kepada ahli keluarga, rakan, atau mana-mana individu lain, melainkan jika dibenarkan secara peksaan oleh terma Ganjaran tertentu.
4.9. Syarikat tidak akan bertanggungjawab jika Pelanggan tidak dapat mengakses sebarang Ganjaran, sama ada disebabkan oleh keadaan di luar kawalan Syarikat, isu teknikal, atau sebarang sebab lain yang tidak boleh dihubungkan kepada Syarikat.
5. Participation in Challenges
5.1. The Company may organise Challenges as part of the Program. Participation in Challenges is governed by the following terms:
5.1.1. To complete a Challenge, the Client must fulfil a specific task or assignment within the designated timeframe.
5.1.2. Upon successful completion of a Challenge, the Client will receive a Reward.
5.1.3. The conditions for each Challenge, including the Reward, are based on the Client's Status and the nature of the Challenge. The Company may tailor the task's difficulty and the corresponding Reward for each Client individually.
5.1.4. The specific terms, conditions, and Rewards for each Challenge will be clearly displayed on the Challenge page or screen within the Program Page. These terms may vary from Challenge to Challenge and will be provided to the Client before they participate.
5.1.5. Participation in a Challenge is voluntary, and the Client may choose whether to engage with the offered tasks or to decline them.
5.1.6. Each Challenge is subject to a defined period for completion. If the Client fails to complete the Challenge within this period, they will not be eligible for the associated Reward. However, the Client may still be granted an alternative Reward at the Company's sole discretion.
5.1.7. The Company reserves the right to modify, suspend, or cancel any Challenge at its sole discretion without prior notice. If a Challenge is cancelled before completion, the Client may not be eligible for the Reward, unless otherwise specified.
6. Data sharing
6.1. The Rewards provided under the Program may be delivered by the Company itself or through its affiliated entities, partners, agents, or other third-party service providers involved in the fulfilment of such Rewards (collectively, 'Service Providers'). Information about specific Service Providers involved in delivering a particular Reward may be displayed on the Program Page.
6.2. In connection with the provision of the Rewards under the Program, the Company may be required to transfer the Client's personal data to these Service Providers, for purposes such as providing services, processing subscriptions, and other related activities.
6.3. The Company will ensure that any personal data shared with these Service Providers is limited to the minimum necessary for the provision of their respective services. The sharing of personal data will be in compliance with the terms outlined in the Customer Agreement, Privacy Policy, and any other applicable policies of the Company.
6.4. The Client acknowledges and agrees to the sharing of their personal data with the Service Providers as described herein. The Client further consents to the transfer of their personal data to such Service Providers as required to facilitate the provision of the Rewards under the Program.
6.5. If necessary, the Client agrees to provide any additional consents or authorisations required to enable the Company to transfer their personal data to the Service Providers.
6.6. The Client acknowledges that failure to provide the necessary consents or authorisations may result in the Client's inability to access certain Rewards available under the Program.
6.7. Unless otherwise notified, the Company may also use and publish the Client's personal information for promotional and marketing purposes, in accordance with the terms set forth in the Privacy Policy.
7. Termination
7.1. Voluntary termination
7.1.1. Voluntary termination is not technically provided for in the Program. However, the Client reserves the right to decline the offered Rewards, refrain from completing Challenges, and opt out of activities designed to upgrade their Status. The Client may choose to discontinue their engagement without any formal termination process.
7.2. Termination by the Company
7.2.1. The Company may terminate participation in the Program in the following circumstances:
7.2.1.1. Violation by the Client of any applicable laws, regulations, or any of the Company's documents and policies, including but not limited to the Customer Agreement, these Terms and Conditions, and other relevant terms.
7.2.1.2. Engagement by the Client in behaviour that, in the Company's reasonable opinion, is deemed abusive, fraudulent, or contrary to the principles of the Program, as well as conduct considered inappropriate or harmful to the integrity of the Program.
7.2.1.3. Violation of the participation requirements by the Client or their engagement in any activities that undermine the integrity or proper functioning of the Program.
7.2.1.4. Termination of the Customer Agreement for any reason.
7.2.1.5. If the Client becomes a participant in any other loyalty program offered by the Company.
7.2.1.6. At the sole discretion of the Company, for any other reason, including reasons not related to any breach of obligations by the Client (including but not limited to external events, regulatory changes, technical issues, or any other reasons deemed necessary by the Company).
7.3. Consequences of termination
7.3.1. Upon termination for any reason, the Client will cease to participate in the Program and will forfeit all Rewards associated with participation and all accumulated XP. Any Rewards and XP accrued during the participation period will be nullified, unless otherwise specified by the Company.
7.3.2. The Client acknowledges and agrees that they shall have no claim for compensation, reimbursement, or any form of redress for the unused Rewards that were not provided, and for unused XP. This includes, but is not limited to, any benefits not redeemed or any privileges that the Client was unable to access prior to termination.
7.3.3. Following the termination of participation in the Program, the Company shall bear no responsibility or liability in relation to the cessation of participation.
7.3.4. Following the cessation of participation in the Program, the Company will retain and process the Client's personal data in accordance with its Privacy Policy for a period as required by law or for legitimate business purposes. The Client may request the deletion of their personal data, subject to the limitations outlined in the Company's Privacy Policy.
7.3.5. If the Client becomes a participant in any other loyalty program offered by the Company, their participation in the current Program will be terminated, and they will be subject to the Terms and Conditions of the new program.
8. Changes to the Program
8.1. The Company reserves the right, at its sole discretion, to amend, suspend, or terminate the Program, in whole or in part, at any time, without prior notice to the Client. Any such amendments will be effective immediately upon posting on the Company's website or through the Program Page.
8.2. In the event of any conflict between this version of the Program's Terms and Conditions and any version published on the Company's website or on the Program Page, the most recent version shall prevail.
8.3. The Client is responsible for regularly reviewing the Program's Terms and Conditions. Continued participation in the Program after any changes have been made constitutes the Client's acceptance of the modified Terms and Conditions.
8.4. The Company may, at its sole discretion, suspend, limit, revoke, or adjust the Client's access to any Rewards in the following circumstances:
8.4.1. If the Client breaches any provision of the Customer Agreement, or violates any policies, guidelines, or other documents set forth by the Company.
8.4.2. If the Company is unable to provide the Rewards due to circumstances beyond its control, including but not limited to external events, regulatory changes, or technical issues.
9. Intellectual property
9.1. All intellectual property rights, including but not limited to trademarks, logos, content, and materials provided through the Program, are owned by the Company or its licensors. The Client agrees not to use, copy, distribute, or alter any intellectual property belonging to the Company without prior written consent.
10. Limitation of liability
10.1. The Company is not liable for any damages, losses, or expenses incurred due to the Client's participation in the Program, including issues related to system malfunctions, delays, or interruptions.
10.2. The Company shall not be liable for any failure or delay in performance under these Terms and Conditions due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, labour disputes, internet failures, or any other events of force majeure.
11. General terms
11.1. Semua hak harta intelektual, termasuk tetapi tidak terhad kepada, tanda dagangan, logo, kandungan, dan bahan yang disediakan melalui Program, adalah milik Syarikat atau pemberi lesennya. Ahli bersetuju untuk tidak menggunakan, menyalin, mengedarkan, atau mengubah suai mana-mana harta intelektual milik Syarikat tanpa kebenaran bertulis terlebih dahulu.
Lampiran 1- Instrumen Layak untuk Kemajuan Cabaran
Lampiran ini menetapkan instrumen kewangan yang diambil kira ke arah kemajuan Pelanggan dalam Cabaran yang berkenaan, sebagaimana yang dirujuk dalam Seksyen 5.2 Terma dan Syarat ini. Instrumen dikumpulkan mengikut kelas aset untuk kemudahan rujukan sahaja; pengelompokan sedemikian tidak mempunyai sebarang kesan kontraktual. Setakat tarikh versi ini, senarai terdiri dari 221 instrumen secara keseluruhan. Satu Cabaran individu boleh merangkumi instrumen tambahan di mana dinyatakan secara jelas dalam terma-terma, selaras dengan Seksyen 5.2.3. Syarikat boleh meminda senarai ini mengikut Seksyen 5.2.2.
Forex (Pasangan Mata Wang) (35 instrumen):
AUDUSD, EURUSD, GBPJPY, GBPUSD, NZDUSD, USDCAD, USDCHF, USDJPY, GBPAUD, AUDCHF, AUDCAD, NZDCAD, CADJPY, EURAUD, AUDNZD, CHFJPY, NZDJPY, AUDJPY, EURCAD, EURJPY, GBPCHF, GBPCAD, EURCHF, CADCHF, EURGBP, NZDCHF, GBPNZD, EURNZD, EURMXN, EURZAR, GBPMXN, GBPZAR, USDMXN, USDZAR, ZARJPY
Mata Wang Kripto (33 instrumen):
ADAUSD, BNBUSD, LINKUSD, ARBUSD, AVAXUSD, ETHUSD, ETCUSD, DASHUSD, BCHUSD, NEARUSD, ATOMUSD, BTCUSD, GRTUSD, TRXUSD, FILUSD, APTUSD, LRCUSD, AAVEUSD, FTMUSD, LTCUSD, FETUSD, SUIUSD, SOLUSD, DOGEUSD, ZECUSD, IOTAUSD, DOTUSD, XRPUSD, ALGOUSD, AXSUSD, UNIUSD, MANAUSD, ICPUSD
Logam (2 instrumen):
XAGUSD, XAUUSD
Tenaga (3 instrumen):
XBRUSD, XNGUSD, XTIUSD
Indeks (10 instrumen):
AUS200, ESP35, EUSTX50, FRA40, GER40, JPN225, NAS100, SPX500, UK100, US30
Saham (Ekuiti) (112 instrumen):
ABNB.NAS, HEIA.EAS, BARC.LSE, SHEL.LSE, NFLX.NAS, NVDA.NAS, BATS.LSE, OL.TSE, SVN.TSE, OR.EPA, ISP.MIL, STLA.MIL, HIT.TSE, SAN.BM, AZN.LSE, LSEG.LSE, CABK.BM, NOKIA.OMXH, BBVA.BM, DTE.FWB, UCG.MIL, ABT.NYSE, BNP.EPA, ALV.XE, MBG.XE, CMCSA.NAS, HMC.NYSE, SONY.NYSE, VZ.NYSE, BMY.NYSE, JD.NAS, ITX.BM, ADS.XE, MC.EPA, BAC.NYSE, KO.NYSE, NEE.NYSE, NKE.NYSE, PFE.NYSE, T.NYSE, VOW3.XE, WFC.NYSE, TCEHY.OTC, COP.NYSE, PYPL.NAS, BEI.XE, RMS.EPA, BABA.NYSE, MSFT.NAS, PEP.NAS, PG.NYSE, WMT.NYSE, CSCO.NAS, DIS.NYSE, DAII.TSE, AIR.EPA, NOW.NYSE, AMZN.NAS, INTC.NAS, AAPL.NAS, SBUX.NAS, XOM.NYSE, CVX.NYSE, UPS.NYSE, SIE.XE, BX.NYSE, V.NYSE, CPTL.SGX, JNJ.NYSE, ORCL.NYSE, HK.SGX, JAR.SGX, ACN.NYSE, CRM.NYSE, PM.NYSE, QCOM.NAS, SAP.NYSE, JPM.NYSE, MCD.NYSE, BA.NYSE, HON.NAS, HD.NYSE, RTX.NYSE, SHOP.NYSE, IBM.NYSE, CSL.ASX, NAB.ASX, MMM.NYSE, AVGO.NAS, ABBV.NYSE, CBA.ASX, META.NAS, TSLA.NAS, GOOGL.NAS, LIN.NYSE, TMUS.NAS, AXP.NYSE, DHR.NYSE, MA.NYSE, ADBE.NAS, ISRG.NAS, BKNG.NAS, TXN.NAS, UNH.NYSE, KEE.TSE, INTU.NAS, LMT.NYSE, GS.NYSE, LLY.NYSE, CAT.NYSE, AMD.NAS, BLK.NYSE
Instrumen Harian (26 instrumen):
NFLX.Daily, NVDA.Daily, MSFT.Daily, AMZN.Daily, AAPL.Daily, BABA.Daily, SHOP.Daily, MMM.Daily, META.Daily, TSLA.Daily, GOOGL.Daily, AMD.Daily, BCHUSD.Daily, BTCUSD.Daily, ETHUSD.Daily, GER40.Daily, JPN225.Daily, LINKUSD.Daily, LTCUSD.Daily, NAS100.Daily, SOLUSD.Daily, SPX500.Daily, US30.Daily, XBRUSD.Daily, XRPUSD.Daily, XTIUSD.Daily